What courier do you use for deliveries?

We use USPS and DHL to send most of our US orders.
BARBER/BRAND co. reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long does it take for home delivery?

We currently offer 2 types of delivery service: standard delivery time approximately 2-4 working days, and economy which is 12-15 business days

Why am I being charged for delivery on my order when it states standard delivery is free?

All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

Do you deliver on Weekend?

No, our courier company do not offer the service to deliver on weekends currently.

Why can’t I select next day delivery?

We can only offer next day on goods we have in stock at our dispatch depot.

Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: https://tools.usps.com/go/TrackConfirmAction_input for International orders shipped via DHLwww.ups.com

Can someone else sign for my delivery?

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Do you deliver to PO Box adresses?

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Do I have to pay Customs & import charges if I live outside of the US?

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

The customs department of my country have asked me for further information. What should I do?

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Which credit cards do you accept?

We currently accept the following credit cards on www.BARBERBRANDCO.com, in our retail stores and on online orders – Mastercard, VISA, PAYPAL

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I use a different payment method?

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Where is my order?

Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us

Can I have an update on my order status?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area

I have a new email address, and I am unable to reset my password. How do I change my password?

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

How do I return an item?

For information on returning an item please Click Here.

What do I do if my part is faulty?

All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.
For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)

Complete and return the warranty claim form
Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
Copy of original sales invoice

One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
Euro Car Parts T1 (Attn of Customer Service Department)
Online Returns
Birch Coppice Business Park,
Danny Morson Way,
Dordon, Tamworth,
B78 1SE
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.
We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 14)

Who pays for return postage?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Why have you not refunded the original delivery charge?

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How do I make a complaint?

If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected]