For information on returning an item please Click Here to contact us.

All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.

For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)

Complete and return the warranty claim form

Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.

Copy of original sales invoice

One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.

Euro Car Parts T1 (Attn of Customer Service Department)
Online Returns
Birch Coppice Business Park,
Danny Morson Way,
Dordon, Tamworth,
B78 1SE

Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.

The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.

Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.

We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 14)

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@eurocarparts.com.